Privacy Policy

Introduction

Alfursan Travel & Tourism respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how information may be collected and used when you visit our website, submit an enquiry, request travel services, or communicate with us through available contact channels.

Information We Collect

Depending on the service you request, we may collect information such as:

• Full name
• Phone number
• Email address
• Travel destination
• Travel dates
• Travel type or service requested
• Information provided through enquiry forms
• Communication details provided through customer support

We may also receive technical information associated with your interaction with our website, such as browser, device, and website usage information.

How We Use Your Information

Information provided to Alfursan may be used to:

• Respond to travel enquiries
• Provide requested travel services
• Prepare quotations and travel arrangements
• Assist with visa and travel documentation services
• Process package and holiday enquiries
• Communicate with you regarding your request
• Improve our website and customer experience
• Maintain internal business and service records

Travel and Service Information

Some travel services may require additional information or documentation. This may include information required for ticketing, hotel reservations, visa processing, passport services, certificate attestation, Umrah, Hajj, or other travel arrangements.

Such information may need to be shared with relevant airlines, hotels, government authorities, visa processing partners, service providers, or other parties involved in fulfilling your request.

Sharing of Information

Alfursan does not intend to sell your personal information for commercial purposes.

Information may be shared where reasonably necessary to provide a service requested by you or where required by applicable law, regulation, government authority, airline, hotel, visa authority, or other relevant service provider.

Data Security

We take reasonable measures to protect information submitted through our website and customer communication channels.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Customers should avoid submitting unnecessary sensitive information through general website forms.

Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, understand website usage, improve performance, and provide a better user experience.

You may be able to control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

Third-Party Services

Our website or services may contain links to or integrations with third-party websites and services, including social media platforms, airlines, hotels, visa service providers, and other travel-related services.

Alfursan is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those services before providing personal information.

Communication

When you submit an enquiry, you agree that Alfursan may contact you using the contact information provided in order to respond to your request or provide relevant information about the requested travel service.

Communication may take place through telephone, email, WhatsApp, or other appropriate communication channels.

Data Retention

We may retain information for as long as reasonably necessary to fulfil the purpose for which it was collected, maintain business records, provide customer support, resolve disputes, or comply with applicable legal and regulatory requirements.

Your Privacy Choices

You may contact Alfursan regarding personal information that you have submitted through our website or service channels.

Where applicable, you may request clarification about how your information is being used or ask us to update inaccurate information.

Children's Privacy

Our website and travel services are intended to be used by adults and customers capable of entering into arrangements for travel services.

We do not knowingly seek to collect unnecessary personal information from children.

Changes to This Privacy Policy

Alfursan may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.