Terms & Conditions

Acceptance of Terms

By accessing or using the Alfursan Travel & Tourism website, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

If you do not agree with these terms, please do not use the website or submit an enquiry through it.

About Our Services

Alfursan Travel & Tourism provides travel-related services and assistance, which may include:

• Air ticketing
• Global visa services
• Holiday packages
• Hotel reservations
• Certificate attestation
• Passport services
• Umrah and Hajj travel arrangements
• Other travel-related assistance

The availability and conditions of individual services may vary depending on the destination, supplier, airline, hotel, government authority, visa authority, or other service provider involved.

Website Information

We make reasonable efforts to keep information on the website useful and current. However, travel information, availability, schedules, prices, visa requirements, hotel information, and other service details may change without notice.

Information displayed on the website should therefore be treated as general information until confirmed directly by Alfursan or the relevant service provider.

Travel Enquiries

Submitting a travel enquiry through the website does not automatically constitute a confirmed booking.

An enquiry is subject to confirmation, availability, applicable charges, documentation, supplier terms, and any other conditions communicated by Alfursan.

Bookings and Confirmation

A travel arrangement becomes confirmed only after the required booking process has been completed and confirmation has been provided by Alfursan or the relevant service provider.

Customers may be required to provide accurate information and complete required payments or documentation within the specified timeframe.

Prices and Payments

Prices may vary depending on availability, travel dates, airlines, hotels, destination, exchange rates, government charges, taxes, supplier conditions, and other applicable factors.

A price communicated during an enquiry should not be considered final until the relevant booking or service has been confirmed by Alfursan.

Airline and Hotel Services

Airline tickets, hotel reservations, transfers, activities, and other third-party travel services are subject to the terms and conditions of the relevant airline, hotel, supplier, or service provider.

Flight schedules, routes, baggage allowances, hotel policies, check-in requirements, cancellation rules, and other conditions may be determined by the relevant provider.

Visa Services

Visa processing is subject to the requirements, decisions, processing times, and procedures of the relevant embassy, consulate, immigration authority, or government department.

Alfursan may assist customers with visa-related services and documentation, but approval of a visa remains the responsibility of the relevant authority.

Submission of a visa application does not guarantee approval.

Passport and Documentation Services

Customers are responsible for providing accurate, complete, valid, and genuine documents required for the requested service.

Processing times and outcomes may depend on the relevant government authority or third-party service provider.

Umrah and Hajj Services

Umrah and Hajj arrangements may be subject to specific requirements imposed by Saudi Arabian authorities, airlines, hotels, transportation providers, and other authorised service providers.

Customers are responsible for providing the required documentation and complying with applicable travel, immigration, and other requirements applicable to their journey.

Availability and arrangements may change according to official regulations and supplier conditions.

Customer Responsibilities

Customers are responsible for:

• Providing accurate personal and travel information
• Providing valid travel documents
• Checking passport and visa validity
• Following applicable immigration requirements
• Following airline and hotel rules
• Making required payments within agreed deadlines
• Reviewing booking details before confirmation

Changes, Cancellations and Refunds

Changes, cancellations, refunds, rescheduling, and amendments are subject to the terms of the relevant airline, hotel, package provider, visa authority, supplier, or other service provider.

Applicable cancellation charges, administrative fees, supplier penalties, taxes, or other charges may apply.

Customers should review the applicable conditions communicated at the time of booking.

Travel Documents and Entry Requirements

Customers are responsible for ensuring that they carry the required passports, visas, permits, tickets, certificates, and other travel documents.

Entry into a country is ultimately determined by the relevant immigration or border authority.

Third-Party Services

Alfursan may arrange services provided by third parties, including airlines, hotels, transportation companies, visa authorities, tour operators, activity providers, and other travel suppliers.

Those services may be subject to separate terms, conditions, limitations, cancellation policies, and requirements imposed by the respective provider.

Website Use

You agree not to misuse the website, attempt to gain unauthorised access, interfere with website operation, introduce malicious code, or use the website for unlawful purposes.

Website content may not be copied, reproduced, redistributed, or commercially exploited without appropriate permission.

Intellectual Property

Unless otherwise stated, website content including text, branding, logos, graphics, design elements, photographs, and other materials may belong to Alfursan or its respective content providers.

Unauthorised reproduction or use of such content is not permitted.

Limitation of Liability

Alfursan acts as a travel service provider and/or intermediary for various travel arrangements.

To the extent permitted by applicable law, Alfursan shall not be responsible for circumstances outside its reasonable control, including airline disruptions, cancellations, delays, weather conditions, government restrictions, visa decisions, border restrictions, supplier failures, or other unforeseen events.

Force Majeure

Alfursan shall not be responsible for delays, cancellations, interruptions, or inability to provide services caused by events beyond reasonable control.

Such events may include natural disasters, severe weather, government restrictions, political events, public health emergencies, strikes, transportation disruptions, technical failures, or other circumstances beyond reasonable control.

Privacy

Personal information submitted through the website or during the provision of travel services is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for further information.

Changes to These Terms

Alfursan may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or applicable requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Governing Requirements

Travel services may be subject to the laws, regulations, immigration requirements, airline rules, hotel policies, government requirements, and supplier conditions applicable to the relevant service and destination.

Where specific booking or service terms apply, those terms may take precedence for the relevant service.